Welcome to Triad. By creating an account or using the app, you agree to these terms. Please read the section on objectionable content carefully — we enforce it strictly.
1. Who can use Triad
You must be at least 17 years old to create an account. If you are under 18, you should have a parent or guardian's permission. You must provide accurate information and you are responsible for everything that happens under your account.
2. Objectionable content — what is prohibited
You may not post, send, or share any of the following anywhere in Triad, including prayer requests, testimonies, comments, group chats, direct messages, profile names, and avatars:
- Harassment, bullying, threats, stalking, or intimidation of any person.
- Hate speech or attacks based on race, ethnicity, national origin, religion, disability, disease, age, sexual orientation, gender, or gender identity.
- Sexually explicit material, nudity, or any sexual content involving minors. Content that sexualizes a minor is reported to law enforcement and NCMEC.
- Content encouraging or instructing self-harm, suicide, or eating disorders.
- Graphic violence, gore, or glorification of violence or terrorism.
- Illegal activity, including the sale of drugs, weapons, or stolen goods.
- Spam, scams, phishing, pyramid schemes, or solicitation of money outside Triad's payment system.
- Impersonating a pastor, teacher, counselor, medical professional, or any other person or organization.
- Content that infringes someone else's copyright, trademark, or privacy.
- Sharing another person's private information, including anything shared with you in confidence inside Triad.
3. How we enforce this
- Reporting. Every piece of user content in Triad can be reported from the app in two taps. Reports are private — the person you report is never told who reported them.
- Review within 24 hours. We review reported content and act on violations within 24 hours, and usually much faster. Content that receives multiple independent reports is hidden automatically while it awaits review.
- Blocking. You can block any member at any time. Blocking hides their posts and comments from you immediately and prevents them from contacting you. The blocked person is not notified.
- Consequences. Violations result in content removal, account suspension, or permanent ban at our sole discretion. Severe violations result in an immediate permanent ban.
By using Triad you agree that there is no tolerance for objectionable content or abusive users, and that we may remove content and terminate accounts to enforce this.
4. Triad is not therapy, medicine, or emergency care
Mentors on Triad are verified pastors and youth teachers offering spiritual guidance and mentorship. They are not licensed therapists or medical providers unless they separately state and prove otherwise, and Triad does not supervise the pastoral advice they give.
Triad cannot respond to emergencies. If you are in danger or thinking about harming yourself, call or text 988 (US Suicide & Crisis Lifeline), call 911, or contact your local emergency number.
5. Mentor accounts
Mentor accounts require an application reviewed by hand. Credentials and references are optional but strongly weighted, and we may contact anyone you list. Mentors agree to respond to subscribers in good faith, to keep what members share confidential, to never solicit payment outside Triad, and to never present themselves as licensed clinicians. Misrepresenting credentials results in immediate removal and forfeiture of pending payouts.
6. Subscriptions and payments
Mentor subscriptions pay for one-to-one mentorship: private messaging, voice notes, and voice or video calls with that specific mentor. Subscriptions renew monthly or yearly until cancelled, and you can cancel any time from your profile. Triad retains a 30% platform fee; 70% goes to the mentor. Payments are processed by Stripe — we never see or store your card number.
Deleting your account does not automatically cancel an active subscription. Cancel first, then delete.
7. Your content
You keep ownership of what you write. You grant Triad a limited licence to store and display it for the purpose of operating the app. You can delete your content, or your entire account, at any time from Settings.
8. Ending your access
You may stop using Triad and delete your account at any time. We may suspend or terminate an account that violates these terms, without refund where the violation is serious.
9. Disclaimers and liability
Triad is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Triad and its operators are not liable for indirect or consequential damages arising from your use of the app, or from advice or content provided by mentors or other members.
10. Changes
We may update these terms. Material changes will be announced in the app, and continuing to use Triad after a change means you accept the updated terms.
11. Contact
Questions about these terms: triad4022@gmail.com